Terms & Conditions
Last updated: 23 October 2026
These Terms & Conditions ("Terms") apply to your use of stargazze.shop and to every StarGazze order you place. StarGazze is operated by [Registered business name] (registration number [Business registration number]) of [Physical address], Nairobi, Kenya ("StarGazze", "we", "us", "our").
Please read them before you order. By using the website or placing an order you agree to these Terms. If you do not agree, please do not use the website or place an order.
Nothing in these Terms takes away rights you have as a consumer under the laws of Kenya, including the Consumer Protection Act, 2012.
1. Our service
StarGazze creates personalised star maps: artwork showing the night sky as it appeared at a date, time and place you choose, with optional text such as a personal message. You design your star map on our website, pay online and we produce it as framed or mounted wall art. We also email you a digital copy of the print file.
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.
2. How your star map is made
Each star map is generated from published astronomical star catalogues and standard astronomical calculations for the date, time and location you enter. It shows the stars, and where you choose them the constellations, Moon and planets, as they would appear from that place on a clear night.
- Your star map is an artistic representation of the sky. It is not a scientific, navigational or astrological instrument, and should not be relied on for those purposes.
- The result depends entirely on the details you enter. Please check the location, date and time carefully before you pay. If you do not show a time on the artwork, we still use the date and location you selected.
- Not every star is shown. Very faint stars are left out so that the design remains clear and printable.
- The on-screen preview is a guide. Colours and fine detail on a screen can differ from the printed artwork, and frames are made from natural materials that can vary slightly from the photos.
3. Your personal message and other content
You are responsible for the text and details you add to your order, including your personal message, place name, names and dates ("Your Content"). Please check spelling and accuracy: we print Your Content exactly as you enter it.
You must not submit content that is unlawful, defamatory, hateful, obscene, threatening, or that infringes anyone else’s rights, including copyright and trade marks. We may refuse or cancel an order containing such content and refund you in full.
You keep ownership of Your Content. You allow us to use, store, reproduce and print it only as needed to make, deliver and support your order. We will not use your star map or Your Content in our marketing without your separate permission.
4. Placing an order
- When you submit your design, shipping details and payment, you are offering to buy that product.
- Your order is accepted, and a contract between you and us is formed, when we confirm that your payment has been received. We then send an order confirmation to the email address you gave us.
- We may decline or cancel an order before we start production, for example if an item is unavailable, a price was shown in error, we cannot deliver to your address or we suspect fraud. If we do, we will tell you and refund any payment in full.
- Please make sure your name, email address, phone number and delivery address are correct. We use them to deliver your order and contact you about it.
5. Prices and payment
- Prices are shown in Kenyan Shillings (KES) and include any applicable VAT unless stated otherwise. The price of options you choose, such as size, format and frame, is shown before you pay.
- Any delivery charge is shown at checkout before you pay.
- We currently accept payment by M-PESA. Payments are processed by Safaricom; we never ask for or store your M-PESA PIN.
- If you pay using an M-PESA reference instead of the on-screen prompt, your order is only confirmed once we have matched the payment to your order.
- If a product is listed at an obviously wrong price because of an error, we will contact you before production. You can then pay the difference, or we will cancel the order and refund what you paid.
6. Production and delivery
- Every star map is made to order. Production usually takes 3 to 5 business days after your order is confirmed.
- We currently deliver within Kenya only. Delivery usually takes 1 to 2 business days within Nairobi and 2 to 5 business days to other parts of Kenya after production. These times are estimates, not guarantees.
- Our courier may call you on the phone number you provided to arrange delivery. If a delivery fails because the address is wrong or nobody is available, we may charge the cost of a further delivery attempt.
- Responsibility for your order passes to you once it has been delivered to the address you gave us, or collected by you or someone you nominate.
- If your order is significantly delayed, we will let you know. If it has not arrived within 30 days of the estimated delivery date and we cannot deliver it, we will refund you in full.
7. Your digital artwork
Once your payment is confirmed, we email you the print file of your star map. You may keep, view, share and print it for your own personal, non-commercial use, for example as a gift. You may not sell it, or use it or our designs for commercial purposes, without our written permission.
8. Cancellations, replacements and refunds
Because every star map is personalised and made to order for you, all sales are final. Once your payment is confirmed, your order cannot be cancelled and we do not offer refunds, including if you change your mind.
- Before payment: you can cancel your order at any time at no cost.
- Damaged or faulty items: if your order arrives damaged, defective, or different from the design you approved, contact us within 7 days of delivery with your order reference and clear photos. We will reprint and redeliver it free of charge. We may ask you to return the damaged item, at our cost.
- Our mistakes: if we print something different from what you entered, we will reprint it free of charge.
- Your mistakes: if the details you entered were wrong, such as the date, location or spelling, a free reprint is not covered. We are happy to offer one at a reduced price.
The only time we refund a payment is when we cannot supply your order at all, as described in these Terms (for example if we decline your order, or it never arrives). Any such refund is paid to the M-PESA number used for payment within 14 days. None of this affects your rights as a consumer under Kenyan law.
9. Certificate of authenticity
Each printed star map carries a small QR code that links to a certificate of authenticity on our website. The certificate confirms that the print is a genuine StarGazze and shows the order reference, product and print options, the location and date depicted, and the date of the order.
Anyone who scans the QR code can see the certificate, so treat the location and date on it as you would the artwork itself. The certificate never shows your name, contact details, delivery address or payment information. If you would like the certificate for your order disabled, contact us.
10. Our intellectual property
The StarGazze name and logo, our website, software, star map designs, layouts, styles, text and images belong to us or our licensors and are protected by intellectual property law. Apart from the personal-use rights described in these Terms, you may not copy, reproduce, adapt or commercially exploit them without our written permission.
11. Reviews and feedback
If you leave a review, send us photos of your star map or give us feedback, you allow us to use it on our website and social media to show what customers think of StarGazze. We may edit it for length, but not in a way that changes its meaning. Reviews must be honest and lawful; we may remove reviews that are not.
12. Using our website
When using our website, you must not:
- use it for any unlawful or fraudulent purpose, or to place orders in someone else’s name without their permission;
- try to gain unauthorised access to our systems, interfere with their security or operation, or introduce viruses or other harmful code;
- scrape, copy or extract content or data from the website by automated means;
- misuse certificate links, for example by trying to guess or collect them.
We may suspend or restrict access to the website if we reasonably believe these Terms have been broken. We aim to keep the website available, but we do not guarantee that it will always be available or free of errors.
13. Your personal data
We collect and use your personal data to process, deliver and support your order, in line with the Data Protection Act, 2019 of Kenya. Our Privacy Policy, set out below these Terms on this page, explains what we collect, why, who we share it with and your rights.
14. Our responsibility to you
- If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence.
- We are not responsible for loss that was not foreseeable, for business losses, or for losses caused by events outside our reasonable control.
- Our total liability to you in connection with an order is limited to the amount you paid for that order.
- Nothing in these Terms limits or excludes our liability where the law does not allow it to be limited or excluded, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer under Kenyan law.
15. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, civil unrest, strikes, power or network outages, or failures of payment, courier or other third-party services. If such an event affects your order, we will tell you and deliver it as soon as we reasonably can. If we cannot supply it at all, we will refund you in full.
16. Customers outside Kenya
We currently sell and deliver within Kenya only. As we expand to other countries, we may add country-specific terms, currencies, payment methods and delivery options, which will be shown before you order. Where you order from outside Kenya, you are responsible for any import duties and taxes that apply, and mandatory consumer laws of your country of residence still apply to you.
17. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in the law or in our service. The version on our website when you place an order applies to that order. The date at the top of this page shows when the Terms were last updated.
18. Governing law and disputes
These Terms are governed by the laws of the Republic of Kenya.
If you have a complaint, please contact us first at support@stargazze.shop and we will do our best to resolve it promptly. If we cannot resolve it together, either of us may refer the matter to mediation or to the courts of Kenya. You may also contact the Competition Authority of Kenya about consumer protection matters.
19. General
- If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in force.
- If we do not enforce any of our rights straight away, we can still enforce them later.
- We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights.
- These Terms, together with your order confirmation, are the whole agreement between you and us about your order.
20. Contact us
For questions about these Terms or your order, email us at support@stargazze.shop, or write to [Registered business name], [Physical address], Nairobi, Kenya. Please include your order reference if you have one.